Frequently Asked Questions
Everything you need to know about INIU power solutions and support.
Does my INIU power bank come with a warranty?
Yes, all INIU products are backed by our industry-leading 3-year warranty. If you experience any quality issues during this period, we will provide a replacement.
Are INIU portable chargers safe for air travel?
Most INIU power banks under 100Wh (27,000mAh) are airline-approved and safe for carry-on luggage. We recommend checking with your specific airline for their latest battery regulations.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund.
Which fast-charging protocols do INIU devices support?
INIU devices support a wide range of protocols, including Power Delivery (PD 3.0), Quick Charge (QC 4.0/3.0), and Samsung Super Fast Charging to ensure compatibility with most smartphones and laptops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.