Returns & Exchanges
At INIU, we stand behind the quality of our power banks and charging accessories with a hassle-free 30-day money-back guarantee. If you are not completely satisfied with your purchase, we are committed to making it right through a simple return or exchange process.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring all included cables, travel pouches, and user manuals are enclosed to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center for inspection.
Receive Your Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing